Sales & Support Outsourcing

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Need a Custom Setup?

Speak directly with our transformation coordinators.

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Service Overview

Providing trained customer service professionals, telecalling agents, and helpdesk teams to enhance customer satisfaction, sales performance, and business operations.

Key Scope of Work

Customer Care Staffing: Customer Care Staffing for inquiries and ticket resolutions; Dedicated Customer Success & Onboarding Managers Sourcing.
Call Center Operations: Inbound & Outbound Call Center Operations management; Bilingual and Multilingual Telecalling resources.
Infrastructure & Setup: Customer Care workflow design, setup, and Ticketing Tools integration; IT Helpdesk & Remote Technical Support teams configuration.
Lead Campaigns: Outbound Calling campaigns for Lead Qualification & appointments.

How We Deliver

Step 1: Requirement Mapping

Understand required skills, language fluencies, shifted timings, and team size.

Step 2: Agent Selection

Vet and select bilingual telecallers and specialized technical helpdesk talent.

Step 3: Infrastructure Setup

Configure secure dialer systems, communication lines, and ticketing tool systems.

Step 4: Launch & Deployment

Deploy the trained support team with active management and supervisor monitoring.

Step 5: Ongoing QA & Reporting

Review daily calling logs, ticket response metrics, and target CSAT scores.

Benefits to Your Business

Significantly reduced operational overhead compared to in-house hiring
Accelerated ticket resolution times and improved CSAT scores
On-demand scaling to meet peak sales or support seasons
Higher conversion rates through professionally trained telecallers
Round-the-clock (24/7) support options for total continuity
Skip recruitment overhead and access pre-trained agents instantly

Let's Implement Sales & Support Outsourcing

Outsourced resources starting from ₹12,000/month. Connect with our execution coordinators.

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Frequently Asked Questions

We recruit for both blue-collar (logistics, manufacturing, warehousing) and white-collar professional roles across all management levels.

Under standard SLA terms, we provide alternative pre-screened shortlists within 72 hours if a replacement is needed.